Shipping Information
See Terms and Conditions https://vital-office.com/AGB
5) Delivery and Shipping Terms
5.1 Unless otherwise agreed, goods are shipped to the delivery address specified by the customer.
5.2 Goods shipped by a freight forwarder are delivered "curbside," meaning to the public curb nearest to the delivery address, unless otherwise stated in the shipping information in the seller's online shop or otherwise agreed.
5.3 If delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result. This does not apply to outbound shipping costs if the customer validly exercises their right of withdrawal. If the customer validly exercises their right of withdrawal, return shipping costs are governed by the relevant provision in the seller's withdrawal notice.
5.4 If the customer is acting as a trader, the risk of accidental loss of or accidental damage to the goods sold passes to the customer as soon as the seller has handed the goods over to the freight forwarder, carrier, or other person or organization designated to carry out the shipment. If the customer is acting as a consumer, the risk of accidental loss of or accidental damage to the goods sold generally passes to the customer only when the goods are handed over to the customer or a person authorized to receive them. By way of exception, even for consumers, the risk of accidental loss of or accidental damage to the goods sold passes to the customer as soon as the seller has handed the goods over to the freight forwarder, carrier, or other person or organization designated to carry out the shipment if the customer has commissioned that freight forwarder, carrier, or other person or organization to carry out the shipment and the seller had not previously named that person or organization to the customer.
5.5 The seller reserves the right to withdraw from the contract if its own supplier fails to supply the goods correctly or properly. This applies only if the seller is not responsible for the failure to supply and has, with due care, entered into a specific cover transaction with the supplier. The seller will make all reasonable efforts to procure the goods. If the goods are unavailable or only partially available, the customer will be informed without delay and any corresponding payment will be refunded without delay.
5.6 For customer pickup, the seller first notifies the customer by email that the goods ordered are ready for pickup. After receiving this email, the customer may pick up the goods at the seller's premises by arrangement with the seller. No shipping charges apply in this case.
Optional Notes and Notes Specific to B2B Customer Groups
4. Delivery
4.1 Goods are shipped ex works, with required packaging charged additionally. Additional packaging, transport, and assembly services are provided on the customer's behalf and charged according to the current price list.
4.2 Unless otherwise agreed, deliveries by a freight forwarder are made to the loading dock (the delivery obligation is fulfilled when the goods are made available on the truck). For deliveries to a special shipping address or by a special delivery method (particularly those not made using VITAL-OFFICE delivery vehicles), the prices in the separately published price list apply to delivery services and freight charges unless otherwise agreed. The standard packaging we specify in each case is charged according to the current price list. Special packaging is charged at cost.
4.3 If, in exceptional cases, goods are delivered directly to the dealer's customer (end customer), this is generally done on behalf of the dealer and at the dealer's risk from the factory onward. In such cases, the dealer is always responsible for ensuring that the handover can take place smoothly. Our obligation is fulfilled when the goods are handed over at the loading dock. The dealer is responsible for transporting the goods to their point of use, unpacking them, and setting them up.
4.4 Direct delivery to the end customer by a palletized freight forwarder is possible under certain conditions. If the freight forwarder needs to arrange a delivery time, this can be done through advance delivery notification in conjunction with express delivery. Express delivery takes place no later than 10:00 or 12:00. This service carries an additional charge (see price list).
4.5 Requirements for services listed in the price list: The stated goods values always refer to consolidated deliveries (i.e., deliveries not split over different times). We reserve the right not to provide the stated services for individual deliveries with a net goods value below 250 €. We expect the specialist dealer either to be present at the end customer's premises at the notified delivery times or to have made all necessary arrangements, or for the warehouse to be staffed at the notified times. Access for a truck with trailer (18m combination) and prompt unloading must be possible; otherwise, a surcharge will apply. A suitable freight elevator must be available for on-site distribution to floors below or above the ground floor; otherwise, a surcharge may also apply. The construction site must be safe to walk through, i.e., there must be no missing stair railings or similar hazards, and it must be free of construction dust. Office spaces must be cleared out and free of construction debris. Normal delivery hours are Monday through Friday, 8.00 - 17.00. If these requirements are not met, additional work will be charged based on documented hours. Assembly services apply exclusively to standard office furniture such as desks and freestanding modular cabinets. Built-in fittings, such as cover panels, are not included in the flat rates. Installation of acoustic absorbers must also be requested separately.
4.6 Our obligation is fulfilled when the goods are handed over to the freight forwarder. Transport and the additional services of on-site distribution and assembly are external freight forwarding services that we organize on your behalf. The time required for these external services, and in particular delays in delivery and acceptance of the goods by the customer (e.g., for assembly services), do not entitle the customer to an extension of payment terms. Invoices are sent when the goods are ready for delivery. Early payment discount periods and payment terms run from the invoice date.