Withdrawal notice & withdrawal form
Note: We sell exclusively to traders within the meaning of Section 14 of the German Civil Code (BGB); traders have no statutory right of withdrawal. The following withdrawal notice applies only if, in an individual case, we enter into a contract with a consumer within the meaning of Section 13 BGB — see the preliminary note in our General Terms and Conditions.
A. Withdrawal notice
Introduction
Consumers have a right of withdrawal subject to the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, take possession of the last item of goods.
To exercise your right of withdrawal, you must inform us (Vital-Office GmbH, Holzbachtal 204, 75334 Straubenhardt, Germany, Tel.: 072489356690, Fax: 072489356697, Email: [email protected]) of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by mail, fax, or email). You may use the attached model withdrawal form, but this is not mandatory.
On the website at https://vitacoustic.de/Online-Widerrufsformular you may also exercise your right of withdrawal online. If you use this online function, an acknowledgment of receipt containing information about the content of your withdrawal statement and the date and time of its receipt will be sent to you without delay on a durable medium (e.g., by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires.
You will bear the direct cost of returning the goods. For goods that, due to their nature, cannot normally be returned to us by mail (freight goods), the direct cost of return is estimated at a maximum of approximately 1,000 euros per such item (depending on weight, volume, distance, and country of delivery).
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and whose manufacture is determined by an individual choice or decision made by the consumer, or that are clearly tailored to the consumer's personal needs.
The right of withdrawal expires early for contracts for the supply of goods if, after delivery, the goods have become inseparably mixed with other items due to their nature.
The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not nationals of any member state of the European Union and whose sole residence and delivery address at that time are outside the European Union.
General notes
1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging with all accessories and all packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please use suitable packaging to provide adequate protection against damage in transit.
2) Please do not return the goods to us with postage or freight charges payable by the recipient.
3) Please note that compliance with points 1-2 above is not a prerequisite for effectively exercising your right of withdrawal.
B. Withdrawal form
If you wish to withdraw from the contract, please complete this form and return it.
To
Vital-Office GmbH
Holzbachtal 204
75334 Straubenhardt
Germany
Email: [email protected]
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if submitted on paper)
_________________________
Date
(*) Delete as applicable
Copyright notice: This withdrawal notice was prepared by the specialist lawyers at IT-Recht Kanzlei and is protected by copyright (https://www.it-recht-kanzlei.de)
Last updated: 23.10.2026, 19:50:11
Consumers have a right of withdrawal subject to the following provisions. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession:
A. Withdrawal notice (services)
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (Vital-Office GmbH, Holzbachtal 204, 75334 Straubenhardt, Germany, Tel.: 072489356690, Fax: 072489356697, Email: [email protected]) of your decision to withdraw from this contract by means of an unequivocal statement (e.g., a letter sent by mail, fax, or email). You may use the attached model withdrawal form, but this is not mandatory.
On the website at https://vitacoustic.de/Online-Widerrufsformular you may also exercise your right of withdrawal online. If you use this online function, an acknowledgment of receipt containing information about the content of your withdrawal statement and the date and time of its receipt will be sent to you without delay on a durable medium (e.g., by email).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period expires.
Effects of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive your notice of withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.
If you requested that the services begin during the withdrawal period, you must pay us a reasonable amount proportionate to the services already provided up to the time you inform us of your exercise of the right of withdrawal from this contract, compared with the full scope of the services provided for in the contract.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal expires early if we have fully performed the service and only began performing it after you gave your express consent and at the same time acknowledged that you would lose your right of withdrawal once we had fully performed the contract.
B. Withdrawal form (services)
If you wish to withdraw from the contract, please complete this form and return it.
To
Vital-Office GmbH
Holzbachtal 204
75334 Straubenhardt
Germany
Email: [email protected]
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only if submitted on paper)
_________________________
Date
(*) Delete as applicable
Copyright notice: This withdrawal notice was prepared by the specialist lawyers at IT-Recht Kanzlei and is protected by copyright (https://www.it-recht-kanzlei.de)
Last updated: 23.10.2026, 19:50:25
C. Optional and customer-group-specific notes
Right of withdrawal for distance contracts
9.1 For distance contracts (such as sales over the internet), consumers have a fourteen-day right of withdrawal. (A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.) A trader (Section 14 BGB) is any natural or legal person or partnership with legal capacity who, when entering into the contract, acts in the course of their trade, business, or profession. Traders have no right of withdrawal under Section 13 BGB. Please also note that we have expressly excluded the automatic acceptance of orders placed by consumers through our online store. However, we will be happy to review your inquiry and send you individual information about purchasing options, e.g., through our specialist retail partners, or the conditions under which we may exceptionally supply you.
9.2. The right of withdrawal does not apply to distance contracts for the supply of goods made to customer specifications or clearly tailored to personal needs. Please note that our furniture and acoustic products are manufactured individually for you to order. Furniture and acoustic products are generally cut to specific dimensions and finished with individually selected decorative surfaces and veneers. The components are also generally permanently joined together and, in some cases, glued. The components can no longer be separated without damaging them and rendering them unusable. Please also note that furniture and acoustic products that cannot be shipped as parcels can only be returned using an expensive specialist furniture freight service. Despite all precautions, our experience unfortunately shows that hardly any furniture is returned without damage. If you return goods, please therefore make sure you obtain proof that they were handed over to the freight forwarder undamaged.
Please speak with us beforehand. We will be happy to provide expert advice. You can also view the many components and product variations in our showrooms. We will also be happy to send you material samples.